Privacy policy

Privacy Policy – Diamondpaintingshops

Last Updated: October 11, 2024

This Privacy Policy explains how Diamondpaintingshops (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from diamondpaintingshops.com (the “Site”) or communicate with us about our Services.

By using our Site or Services, you consent to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or for legal and regulatory reasons. We will post updates on this page and revise the "Last Updated" date accordingly. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.

How We Collect and Use Your Personal Information

We collect personal information from multiple sources, including information you provide directly, data collected automatically when you interact with our Services, and data received from third parties.

We use this information to:

  • Process your orders and payments.
  • Provide customer service and support.
  • Enhance and personalize your shopping experience.
  • Prevent fraud and enhance security.
  • Communicate with you about orders, promotions, or updates.
  • Comply with legal obligations.

What Personal Information We Collect

1. Information You Provide Directly

When you use our Services, we may collect:

  • Contact Details: Name, address, phone number, email.
  • Order Information: Billing and shipping details, payment confirmation.
  • Account Information: Username, password, security questions.
  • Shopping Activity: Items viewed, carted, purchased, loyalty points, gift cards, and product reviews.
  • Customer Support Data: Messages sent to us, inquiries, and feedback.

Providing this information is voluntary, but refusal may limit access to certain Site features.

2. Information Collected Automatically

We may collect data about your interactions with our Site, including:

  • Usage Data: Device type, browser, IP address, referral URLs, session activity.
  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance functionality and analyze Site performance.

3. Information from Third Parties

We may receive data from:

  • E-commerce providers (e.g., Shopify) supporting our store infrastructure.
  • Payment processors handling order transactions.
  • Marketing & advertising partners providing analytics and advertising insights.

How We Use Your Personal Information

1. Providing Products & Services

We use your data to:

  • Process payments and fulfill orders.
  • Manage returns, exchanges, and account services.
  • Communicate order updates and notifications.

2. Marketing & Advertising

We may send promotional emails, SMS, or mail about new products, offers, or recommendations. You can opt out anytime via the unsubscribe link in emails.

3. Security & Fraud Prevention

We monitor for suspicious activity and take action against fraud, unauthorized account access, and misuse of our Services.

4. Service Improvement & Customer Support

Your data helps us respond to inquiries, improve Site functionality, and tailor recommendations.

Cookies & Tracking Technologies

We use cookies to:

  • Recognize returning visitors and remember preferences.
  • Provide a smoother shopping experience.
  • Analyze Site performance and customer behavior.

You can manage cookie settings through your browser, but disabling them may impact Site functionality.

We also recognize Global Privacy Control (GPC) signals, allowing you to opt out of certain data sharing. Learn more at globalprivacycontrol.org.

How We Share Personal Information

We do not sell your personal information, but we may share it with:

  • Service Providers: Payment processors, fulfillment centers, IT infrastructure, and analytics providers.
  • Marketing & Business Partners: For personalized advertising and product recommendations.
  • Legal & Compliance Entities: If required by law, fraud prevention, or business transfers.

We do not share sensitive personal information without consent or for profiling purposes.

Third-Party Links & Websites

Our Site may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before sharing personal data.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal data from individuals under 16. If you believe a child has provided personal information, please contact us to request deletion.

Data Security & Retention

We implement reasonable security measures to protect your data, but no system is 100% secure. Please protect your account credentials.

Data retention periods vary based on:

  • Account activity and transactions.
  • Legal or contractual obligations.
  • Dispute resolution requirements.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access & Request Data: View the personal data we hold about you.
  • Correct or Update Information: Request modifications to inaccurate details.
  • Delete Data: Request deletion of your personal data, subject to legal exceptions.
  • Opt Out of Marketing & Advertising: Unsubscribe from promotional communications.
  • Limit Data Processing: Restrict how we use your data.

To exercise your rights, contact us at serve@diamondpaintingshops.com. We will verify requests before proceeding.

We do not discriminate against users who exercise their privacy rights.

International Data Transfers

If you are outside of Portugal, your data may be transferred internationally. We comply with relevant data protection laws and use safeguards such as Standard Contractual Clauses (SCCs) for EU data transfers.

Intellectual Property & Copyright Protection

Ownership

All content on this Site, including designs, images, logos, and artwork, is owned by Diamondpaintingshops and its contributing artists. Unauthorized use is strictly prohibited.

Prohibited Activities

You may not:

  • Reproduce, distribute, or publicly display our artwork.
  • Modify, alter, or create derivative works.
  • Use content for commercial purposes without written permission.

Reporting Copyright Infringement

If you believe our content infringes on your intellectual property, contact us at serve@diamondpaintingshops.com with supporting evidence.

How to Contact Us

For privacy-related questions or requests, please reach out to:

🏢Company Name: HONG KONG HEJIA TECHNOLOGY CO., LIMITED

📧 Email: serve@diamondpaintingshops.com

📍 Address: RM 701 UNIT 108, 7/F TOWER B NEW MANDARIN PLAZA 14 SCIENCE
MUSEUM RD TSIM SHA TSUI
HONG KONG

We are the data controller for all personal information collected through our Services.